Privacy Policy

Amohara Jewels ("Amohara", "we", "us", or "our") values your privacy. This Privacy Policy explains how we collect, use, store, and share information when you access or use our website, mobile experience, and related services, including account registration, Google Sign-In, shopping cart, checkout, payment, order fulfillment, and delivery tracking features (collectively, the "Services").

By using the Services, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

A. Information You Provide Directly

When you create an account, place an order, manage your profile, or save delivery details, we may collect:

• Full name
• Email address
• Phone number
• Password, stored only in hashed form for password-based accounts
• Delivery information such as recipient name, address, city, state, postal code, country, address type, and default address preference
• Shopping cart selections, saved items, and applied coupon information

B. Information We Receive Through Google Sign-In

If you sign in using Google, we receive limited account information from Google needed to authenticate you, such as:

• Google account identifier
• Email address
• Name

We use this information only to authenticate your account, create or link your Amohara account, and help you sign in securely.

C. Order, Payment, and Transaction Information

When you place an order, we may store:

• Order details and items purchased
• Shipping address snapshot associated with the order
• Coupon details applied to the order
• Payment gateway order IDs and payment IDs
• Payment status, amount, and payment gateway name
• Refund status and related transaction records, where applicable

We do not store your full card number, CVV, or complete payment instrument details on our servers. Payments are processed through our payment service provider.

D. Delivery and Tracking Information

To fulfill and track deliveries, we may store:

• Courier name and courier code
• Air waybill or shipment tracking number
• Tracking history, status updates, event times, and locations

E. Technical and Security Information

We may collect or generate:

• Authentication tokens used to keep you signed in
• Internal account status, role, and audit timestamps
• Security and operational logs related to authentication, payment verification, webhook processing, and fraud prevention

2. How We Use Your Information

We use your information to:

• Create, maintain, and secure your account
• Authenticate users through password login or Google Sign-In
• Provide shopping cart, checkout, payment verification, and order management functionality
• Process purchases, fulfill orders, and support shipping and delivery tracking
• Detect fraud, misuse, duplicate webhook events, payment inconsistencies, and unauthorized access
• Provide customer support and respond to account or order-related requests
• Maintain business records, resolve disputes, and comply with applicable legal or regulatory obligations
• Improve the reliability, safety, and performance of our Services

3. How We Share Information

We do not sell your personal information.

We may share personal information only in the following circumstances:

• With Google, when you choose Google Sign-In, to authenticate your identity
• With our payment processor, such as Razorpay, to create payment orders, verify payment status, process refunds, and manage transaction disputes
• With shipping, courier, or logistics partners, including shipment registration and tracking providers, to fulfill and track deliveries
• With service providers that host or support our infrastructure, storage, and operational systems, subject to appropriate confidentiality and security obligations
• If required by law, legal process, governmental request, or to protect our rights, users, systems, or business
• In connection with a merger, acquisition, restructuring, financing, or sale of all or part of our business, subject to lawful handling of your data

4. Data Retention

We retain personal information for as long as reasonably necessary to:

• Maintain your account
• Complete transactions and fulfill orders
• Provide shipment tracking and customer support
• Keep required financial, tax, fraud prevention, security, and audit records
• Enforce our agreements and comply with legal obligations

Some information, such as order records, payment references, webhook logs, and shipment tracking history, may be retained even if your account becomes inactive, where required for operational, legal, fraud prevention, or recordkeeping reasons.

5. Your Choices and Rights

Subject to applicable law, you may request to:

• Access or update your account information
• Correct inaccurate personal information
• Change your password for password-based accounts
• Manage your saved addresses
• Request deletion or deactivation of your account, subject to our legal and recordkeeping obligations

If you signed up using Google Sign-In, you may also manage your Google account permissions through your Google account settings.

To submit privacy-related requests, contact us using the contact details listed below.

6. Security

We take reasonable administrative, technical, and organizational measures to protect personal information. These measures may include password hashing, signed authentication tokens, access controls, and verification checks for payment and webhook events.

However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

8. International Data Transfers

Your information may be processed and stored in locations where we or our service providers operate. By using the Services, you understand that your information may be transferred to and processed in jurisdictions that may have different data protection laws than your place of residence.

9. Third-Party Services

Our Services may rely on third-party providers, including authentication, payment, hosting, content delivery, and shipping/tracking partners. Their handling of your information is governed by their own terms and privacy notices.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version with an updated effective date. Your continued use of the Services after the updated Privacy Policy becomes effective means you accept the revised policy.

11. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, you may contact us at:

Amohara Jewels
Website: https://amoharajewels.com
Email: [email protected]